Information related to COVID-19

Dear customers and partners!

The clarifications approved by the Cabinet of Ministers in security measures during the holidays (from 21.12.2020 to 11.01.2021) provide restrictions to on-site trade services.

Such on-site services which ensure no direct contact between the service provider and the recipient may be provided. During on-site services the interaction should not exceed 15 minutes and a face mask should be worn by everyone who is present.

Please be informed that the service works as usual, observing the epidemiological requirements:

  • face masks or face shields are used (for both the customer and the service technician);
  • an area of 15 m3 per customer is provided in the premises;
  • no more than one customer may be present in the customer waiting room;
  • surfaces are disinfected in the waiting room after each customer;
  • upon receipt of the vehicle, service technicians shall wear disposable gloves;
  • the vehicle keys are disinfected;
  • service providers disinfect vehicle cab surfaces (steering wheel, panel, etc.) before starting their work

Spare parts are only sold remotely with the delivery of the goods to your cabin:

  • spare parts orders are accepted by phone or by sending a request to the e-mail address:
  • as far as possible, customers pay for the goods by bank transfer. Distance and other epidemiological requirements are observed when making cash payments;
  • the seller of spare parts shall inform the customer of the time when the goods are ready for picking up;
  • the goods are handed out by prior arrangement.

Trade of vehicles:

  • trade of vehicles is provided remotely (telephone consultations, video calls, sending offers electronically, etc.);
  • document circulation takes place remotely using a secure electronic signature or postal / courier services by sending hand-signed documents.
  • the delivery of vehicles to customers is ensured in compliance with all security measures;
  • on-site visits to the company’s premises are not allowed.

If you have any questions or concerns, please call or write: +371 67415425;